Here are details of our terms and conditions of service. If you have any further questions, do not hesitate to contact us, and we’ll be happy to answer any queries you have.
Terms of Agreement
What exactly is a Virtual Assistant?
A Virtual Assistant or VA is an independent contractor who can provide administrative, creative and technical support to multiple clients in a variety of industries from a remote location [Source: International Virtual Assistants Association]. The beauty of hiring a virtual assistant is you only pay for the hours you need without any of the overheads and commitment of becoming an employer.
As customers of Michelle Collacott Virtual Assistant, you’ll need to know what our terms and conditions are before you book. This ensures that you are completely clear about what services we provide, and what you can expect as a customer.
So how does it work?
Once you have an idea of what services you require you can send an email or get in touch via the contact form on our website.
We will then contact you to arrange a call so we can chat through your exact requirements. We can learn more about your company, how you like to work, what your requirements are and how we can help. You will need to provide the relevant access details to any systems you require us to update or maintain.
All services will be billed fortnightly with payment required within 7 days.
We accept payment via Bank Transfer only.
And turnaround time?
Our aim is to give you the best service and complete jobs as quickly as possible. Get in touch and we can let you know how the diary is looking. We will always try our best to accommodate any urgent tasks you may have!
Got a question?
If there is still something you’d like to know, just ask! We’d love to help! If we don’t know, we have an amazing support network of other VA’s so will be able to find the answer!!
Michelle Collacott Virtual Assistant 